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Choose a category and view focused questions for Pharmacy, Lab, Supplements or Consultations.
Yes — upload your prescription through our portal or send a photo via WhatsApp. We verify and prepare your order for collection or delivery.
Delivery time depends on location and stock — typically within 2–6 hours in-city, or same-day for nearby areas. We'll provide an estimated timeframe when you checkout.
We accept selected insurance partners. Contact us with your insurer details and we'll confirm eligibility and the claims process.
Use the 'Upload Prescription' option in checkout or send a clear photo via our WhatsApp channel. Ensure the prescription is legible and shows prescriber details.
Absolutely. We source from licensed distributors, store per manufacturer guidelines, and maintain cold-chain for temperature-sensitive items during storage and delivery.
Contact us immediately. We'll arrange a return or replacement, and if necessary, a full refund depending on the issue and stock availability.
Yes — book a quick chat with our pharmacist or use the live chat to get product guidance, check interactions, or request alternatives.
We follow legal requirements — controlled substances require an original, verifiable prescription and may need in-person verification before dispensing.
Yes — ask about reminder services, blister packing, or scheduled deliveries to help maintain adherence to prescribed regimens.
We use secure payment gateways and follow best practices for PCI compliance. Card data is handled by trusted payment providers, not stored on our servers.
Results are posted to your secure Dailystar account. You can also request printed copies or collect them at the lab reception.
Standard tests: 24–48 hours. Some specialized tests take longer (3–7 days). Turnaround times are given when you book the test.
Yes — home and office collections are available for many tests. Booking and service availability depend on your location.
All results are treated confidentially and shared only with the patient or authorized contacts, following data protection best practices.
Some tests accept walk-ins, but booking is recommended to avoid waiting and ensure timely processing.
Yes. If you need a repeat test or a second opinion, we can advise next steps and arrange re-testing as appropriate.
Bring a valid ID and any requisition forms or referral notes from your doctor. For insured patients, bring your insurance card and authorization if required.
Yes — we provide a range of standard and specialized tests. Contact us with the test name and we'll confirm availability and prep requirements.
We source supplements from reputable manufacturers and stock products that are NAFDAC-certified or compliant with local regulations. Ask for product documentation if needed.
No. Supplements support wellbeing but should not replace prescribed medications. Always consult a clinician before stopping or substituting prescription drugs.
Some supplements can cause side effects or interact with medicines. Review ingredient lists and consult with our pharmacist if you’re on medication or have health conditions.
Tell us your goals and medical history — our wellness team can recommend evidence-based supplements tailored to your needs and check for interactions.
Yes — e.g., blood thinners can interact with some herbal extracts and vitamins. Always check with your pharmacist before adding supplements to your routine.
Unopened items may be returned within a set timeframe. Opened consumables are handled case-by-case for safety reasons—reach out to customer support with order details.
Store as labeled—most keep in a cool, dry place away from direct sunlight. Some probiotics / fish oils may need refrigeration.
Safety varies. Consult your doctor or our pharmacist before taking any supplement while pregnant or breastfeeding.
Both options are available. Book an online or in-person consultation depending on your needs; certain services may require physical examination.
Sessions are commonly 15–30 minutes. Extended consultations can be scheduled if more time is required for review or testing.
Yes — consultations follow strict confidentiality practices and secure record handling in line with privacy policies.
Licensed clinicians can prescribe when appropriate. Prescriptions will be issued according to clinical judgment and legal standards.
Have a list of current medications, recent tests, and a short summary of your concerns. This helps the clinician assess you efficiently.
Yes — follow-ups can be booked to review progress, labs, or medication adjustments.
We accept card payments, bank transfers, POS, and some insurance providers. Payment details will be shared when you book.
Yes — when clinically appropriate, consultants can provide referrals and guidance for specialist care.